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This website is operated by Thai Otsuka Pharmaceutical Co., Ltd. (“TOP”), 15th Floor Unit no. 1501-1502 United Center Building 323 Silom Rd. Bangrak Bangkok 10500 Thailand.
For the purposes of this notice, TOP will be the data controller, meaning TOP will make decisions regarding processing of your personal data and has a duty to do so appropriately (the data controller is also referred to in this notice as “TOP”, “we”, “our” and “us”).
This notice explains how and why we collect, use, and disclose (collectively “process”) your personal data. TOP understands and respects your privacy and acknowledges that in particular, the information about an individual’s health and healthcare is confidential and sensitive.
In this notice, when we talk about personal data we mean any information relating to a natural person (“Person”), which directly or indirectly identifies such Person. This does not include the information of the deceased Persons. This notice applies to you as the user of this website.
You should read this notice, so you know what personal data we collect about you, what we do with it and how you can exercise your rights in connection with it. You should also read any other privacy notices that we give you, that might apply to our use of your personal data in specific circumstances from time to time. If you have any questions about this notice, you can contact TOP’s Data Protection Officer, by writing to dpo@thai-otsuka.co.th or at the address for TOP provided above.
We process your personal data for purposes described below.
We delete your personal data when we no longer need it.
You have a number of rights in relation to your personal data as described in Paragraph 7.
We are happy to answer your questions about this notice.
We process personal data for different purposes, depending on who you are. To find out for what specific purposes we process your personal data, you may choose from the below.
I am…
a website visitor, just browsing the TOP’s website
a customer
1.Our data protection responsibilities
2.What types of personal data do we collect and where do we get it from?
3.What do we do with your personal data, and why?
4.Who do we share your personal data with, and why?
5.Where is your personal data transferred to?
6.How long do we keep your personal data for?
7.What are your privacy rights and how can you exercise them?
8.Contact
TOP is a “data controller” in relation to its use of your personal data. This is a legal term – it means that we have the control and duty to make decisions regarding processing of your personal data and, because of this, we are responsible for making sure it is collected and used in accordance with the Personal Data Protection Act B.E. 2562 (2019) (the “PDPA”). We are required by law to give you the information in this notice.
2.1. The personal data we process about you broadly falls into three main categories: (i) Personal Information; (ii) Customer Information; and (iii) Sensitive Personal Data
2.1.1 Sensitive Data is personal data that is specifically required by law which we collect, use, and/ or disclose sensitive personal information only when we has obtained your explicit consent or in cases where we are necessary as permitted by law that we are required to collect, use and/or disclose personal information such as health information.
|
Category |
Type of personal data |
Collected from |
|||
|
Personal Information |
• Name-Surname • Date of Birth • E-mail address • Telephone number • Line ID • Address |
You |
|||
|
Customer Information |
• Personal Information (see above) • Information of customer related to the TOP’s product |
You |
|||
|
Sensitive Data |
Health Information |
You |
|||
3.1 We process your personal data for a number of different purposes. We must always have a “lawful basis” (i.e., a reason, prescribed by law) for processing your personal data. The table below sets out the purposes for which we process the different categories of your personal data and the corresponding lawful basis for that processing. For some processing activities, we consider that more than one lawful basis may be relevant – depending on the circumstances.
3.2 Website visitors
|
Category of information |
Purposes of processing |
Lawful basis |
|
Personal Information |
Responding to your enquiries |
･Performance of a contract with you ･Legitimate interests (It’s important that we can respond to your enquiries) |
3.3 Customers
|
Category of information |
Purposes of processing |
Lawful basis |
|
･Personal Information ･Customer Information |
･Responding to your enquiries and orders for products ･Supporting customers in the hotline channel ･Providing customer survey questionnaire ･Applying the member club |
･Consent ･Performance of a contract with you ･Legitimate interests (It’s important that we can respond to your enquiries, and so on.) ･Compliance with a legal obligation |
|
Sensitive Data |
To provide you with useful product information that is accurate as in the product indications. |
Consent |
We ask third party service providers to carry out certain business functions for us. These include the outsourcing company to design and develop the website.
Your personal data will not be transferred to a foreign country/international organizations located therein (the “Foreign Organizations”).
We will only retain your personal data for a limited period of time, and for no longer than is necessary for the purposes for which we are processing it.
7.1 Where our processing of your personal data is based on your consent (see table at paragraph 3 above), you have the right to withdraw your consent at any time. If you do decide to withdraw your consent we will stop processing your personal data for that purpose, unless there is another lawful basis we can rely on – in which case, we will let you know.
7.2 Where our processing of your personal data is based on the legitimate interests (see table at paragraph 3 above), you can object to this processing at any time. If you do this, we will need to show either a compelling reason why our processing should continue, which overrides your interests, rights and freedoms or that the processing is necessary for us to establish, exercise or defend a legal claim.
7.3 You have the right to (subject to certain limitations):
7.3.1 request access to and obtain a copy of your personal data;
7.3.2 receive your personal data;
7.3.3 request correct, up to date, complete and not cause misunderstanding to your personal data;
7.3.4 request restrict use of your personal data.
7.4 Please contact at dpo@thai-otsuka.co.th if you would like to exercise any of your privacy rights.
7.5 We also encourage you to let us know if you have any concern about how we are processing your personal data so we can try to resolve your concerns. However, if you consider that we, including our employees or contractors, violate or do not comply with the PDPA, you are always entitled to file a complaint with the Office of the Personal Data Protection Committee, which is the supervisory authority of the data protection laws in Thailand.
7.6 We may decide to change this notice. If the change is fundamental or may significantly affect you, we will provide you with the updated notice in advance of the change actually taking effect. We encourage you to review the content of this notice regularly
Our contact information is as follows
Thai Otsuka Pharmaceutical Co.,Ltd.
Address: 15th Floor Unit no.1501-1502 United Center Building 323 Silom Rd. Bangrak Bangkok 10500 Thailand
Data Protection Officer contact details
Data Protection Officer contact details
Phone number 02-401-9560
Date of preparation: March 2022
